Terms and Conditions
1 – The general conditions of sale described below detail the rights and obligations of the company Brass Concept and its customers in the context of the sale of goods located on the site tonyblandboutique. Any service performed by the company Brass Concept implies the adhesion of the customer to the present general conditions of sale
2- The products offered are those listed on our site in the shop section. Brass Concept reserves the right to modify the product assortment at any time.The photos are as faithful as possible but do not engage the company Brass Concept. The sale of products presented on the site is intended for all buyers resident in countries that fully authorize the entry into their territory of these products. Their reproduction, even partial, is strictly forbidden.
3- the products are offered for sale until the stock is exhausted. In case of order of a product become unavailable, the customer will be informed of this unavailability, as soon as possible, by email.
4- The “Shop” section of our website indicates prices in euros all taxes included, excluding postage. The shipping costs appear on the screen at the end of the selection of different products by the customer.
The company Brass Concept reserves the right to modify its prices at any time but the products ordered are invoiced at the price in force at the time of the registration of the order
5- The buyer selects the products he wishes to order in the basket, Then the shipping costs are calculated and submitted to the buyer. The buyer chooses the method of payment of his choice “payment by transfer” or “via the Paypal system”. Finally the last step proposes to check all the information, Modifies if necessary, checks the delivery address or informs a new one. Then validate his order by clicking the button “confirm my order”. this last click forms the final conclusion of the order. Upon receipt of the transfer or the payment; the order will be processed and the buyer will be informed by e-mail.The company Brass Concept will ship at least 3 to 5 working days for order in stock and 2 to 3 weeks for tailor-made after receipt of the transfer corresponding to the order.
6- The buyer has a period of 14 working days from the delivery of their order to exercise his right of retraction and thus return the product to the seller for exchange or refund without penalty, except for the costs of return
7- All article on our site have a legal warranty. In case of nonconformity “manufacturing defect, bad size …”, the article can be returned by post to the company Brass Concept within 15 days, which will resume, exchange or refund
8- All elements of the tonyblandboutique website are and remain our intellectual and exclusive property. Nobody is allowed to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site that they are in the form of photo, logo, visual or text.
9 – The company Brass Concept undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to transmit for the use of some services
10- These conditions of distance selling are subject to Belgian law. For any dispute or litigation, only the courts of Brussels are competent
Most Asked Questions
Do you provide International delivery?
Yes we provide International delivery.
How do I return an item?
In case of nonconformity “manufacturing defect, bad size …”,
the article can be returned by post to the company Brass Concept within 15 days,
What is your returns policy?
All article on our site have a legal warranty. In case of nonconformity “manufacturing defect, bad size …”, the article can be returned by post to the company Brass Concept within 15 days, which will resume, exchange or refund
How do I track my order?
after your order you will be sent a tracking number will be sent to you so you can follow your order until delivery
You can find here concrete answers to the questions that come back most frequently.
If, despite this information, you still have no answer to your question, please do not hesitate to send us a message via our contact page.
How can I be sure that my order has arrived to you?
After validating your order, a message will inform you that it has been registered.
Should I pay the shipping costs for a pending item delivered later?
You only pay shipping costs once per order.